Help with R U Free?

Support · Melbourne, Australia

R U Free? reads the gaps in your calendar and your mates' calendars, and tells you when they line up. If something is not working, or you want your account gone, this page is how you reach a person.

Get in touch

Email is the only support channel, and it reaches the person who built the app rather than a queue. Expect an answer within two business days.

rufreeapp@gmail.com

Answers to the usual questions

What can my friends actually see?: Blocks of time you are not available, and nothing about what is in them, unless you specifically grant someone more. That decision is made on our server rather than in the app, so a friend's phone is never sent something they are not entitled to.
How do I delete my account?: Settings, then Data & deletion, then Delete my account. It happens immediately and it cannot be undone. You can export everything we hold about you from the same screen first.
How much does it cost?: Free is a real plan and stays free: one circle you start, one you join, five people in each. Unlimited removes the limits at A$6.99 a month or A$59.99 a year, bought through the App Store, and starts with a free month.
How do I cancel?: On your iPhone: Settings, your name, Subscriptions, R U Free?. Cancel at least a day before it renews and you are not charged again. You keep Unlimited until the period you paid for ends. Charged and want your money back? Ask within 48 hours at reportaproblem.apple.com and Apple returns it.
Someone is bothering me. What can I do?: Open their page from a circle and choose Block: neither of you sees the other anywhere in the app, they leave any circle you started, and they are not told. Report sends what happened to a person who reads every report, usually within a day. You can also report a circle from its settings.
How old do you have to be?: 16. We ask your date of birth once while you set up, and an account that is too young cannot be completed. We do not show bars, pubs or clubs to anyone under 18.
Does it track me in the background?: No. Location is only shared if you turn it on. Once you have, it updates while the app is open, and never in the background or while the app is closed. Going ghost pauses it, and it is deleted after 24 hours by a scheduled job.
I found a venue offer that is wrong.: Tell us and we will pull it. Offers are things a venue already advertises publicly; no venue pays to appear, and nobody pays us for placement.

The documents

These are the same words the app shows you, generated from the same source, so the two can never quietly disagree.